Privacy Policy

01Our Basic Policy

Neu Spur treats your personal information as a valuable asset. We strive to keep it accurate and up to date, and to protect it from unauthorised access, loss, destruction, alteration and leakage. We comply with applicable laws and guidelines and handle personal information appropriately in accordance with this Policy.

02Information We Collect

We may collect the following information:

• Contact details such as your name, address, phone number and email address
• Records of your purchases, enquiries and use of after-sales services
• Website access logs (IP address, browser information, pages viewed, etc.)
• Information obtained through cookies and similar technologies

03How We Use It

We use the personal information we collect for the following purposes:

• To provide our products and services, and to deliver after-sales care
• To respond to orders and enquiries
• To send information about new products and campaigns, where you have consented
• For statistics and analysis in a form that does not identify individuals
• To comply with legal obligations

04Sharing With Third Parties

We do not provide personal information to third parties without your prior consent, except in the following cases:

• Where you have given consent
• Where we entrust data to service partners to the extent necessary to provide services (under appropriate supervision)
• Where disclosure is required by law
• Where it is necessary to protect a person's life, body or property and obtaining consent is difficult

05Use of Cookies

This website may use cookies to improve convenience and to analyse traffic. Cookies do not directly identify individuals. You may refuse or delete cookies through your browser settings, though some features may become unavailable as a result.

06Your Rights

You may make the following requests regarding your personal information:

• Disclosure of how it is used
• Correction, addition or deletion of its contents
• Suspension of use or erasure
• Suspension of provision to third parties

To make a request, please contact us at the details below or at any store. After verifying your identity, we will respond promptly.

07Security Measures

We implement appropriate technical and organisational security measures to prevent the leakage, loss or damage of personal information. Please note that the security of communications over the internet cannot be fully guaranteed.

08Children's Privacy

We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please use our services only with the consent of a parent or guardian.

09Changes to This Policy

This Policy may be revised without notice in response to changes in law or in our services. If we make material changes, we will announce them on this website. The latest version will always be posted on this page.

10Contact Us